Credit cards can become inactive for a number of reasons, including card expiration, inactivation, etc. If you are aware that the credit card we have on file is out of date or no longer valid please update your credit card details. To update, sign in and click Account from your dashboard so you're redirected to the account management page. From here you can enter your new credit card information. Be sure to save!
NOTE: If you are a practice administrator, you will need to switch to your learner profile to access your account information.
Practice Administrators: Please first click the "Switch to Learner" option in the bottom left of your screen, then follow the instructions above.
