On VetFolio, there are multiple types of user-redeemed codes that we use. Since there are different types, we have two locations where codes may be entered by users. You will need to redeem all codes by going to www.vetfolio.com/redeem
If you entered it on the redeem page, it will look like this:
If you continue to have issues with your code, please write into support@vetfolio.com with your name, email address, and the specific way you received the code you’re trying to redeem.